Return & Refund Policy
At The Silly Things, your happiness with your purchase is our top priority! If something feels off or doesn’t meet your expectations, please contact us at contact@thesillythings.com, and we’ll work to make it right.
Please note that our policy for replacement or refund requests is valid for 30 days only. If 30 days have passed since your purchase, unfortunately, we cannot offer you a replacement or refund.
By placing an order, you agree to the following terms: We do not offer returns, only replacements. If your item is defective, you don’t need to return the original item, and we’ll send a replacement free of charge.
Due to hygiene concerns and because our products are personalized, we do not offer exchanges or full refunds unless the item you received has a significant issue. This includes:
- The item is significantly different from the description or preview shown to you.
- The item is damaged due to our factory’s error or the shipping carrier.
- You received the wrong item.
Insurance: If you don’t receive your order within 30 days of purchase, we’ll issue a full refund.
Important Note:
We generally do not accept refunds or replacement requests due to the following customer errors:
- Incorrect selection of size, design, or color.
- Incorrect address provided at checkout.
- Failure to carefully preview the design to ensure it’s set as intended (our printing files are generated based on the preview shown on our website).
Please note there may be a slight 20% difference between the advertised image and the actual product due to lighting during photography or differences in screen display settings.
What Do I Need to Prepare Before Making a Claim?
To file a claim, send us an email at contact@thesillythings.com with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photos of the error.
- For size or placement issues, include a measuring tape or ruler in the photo for reference.
- If items are missing, include a photo of the received package cover, showing the shipping label and the items received.
Our support team will review the images or videos of the defective item. If eligible, we’ll resend the product at no additional cost to you. In rare cases where sending a replacement isn’t feasible, we’ll refund you the full cost of the eligible product, including shipping costs.
Replacement/Refund Process
Since our products are custom-made, we don’t accept returns. You may keep, donate, or dispose of the item as you wish. The replacement process will follow the same timeframe as a normal order.
For refunds, you’ll receive a confirmation once the process is complete, which usually takes 1-2 business days. The refund will be credited back to your account in a few days, depending on your bank.